Terrific!
We had a wonderful stay at Austen in Kensington. My three daughters and I went on a girls' trip to London and the location at Austen was perfect. The apartment was clean, neat and had plenty of linens and closet space. Coming from the USA, we found the second bedroom a bit cramped, but we realize that European homes are much more compact than what we are used to. The bathrooms were good with plenty of hot water. One of the living room chairs had a broken leg and was unusable, and one of the dining area shades did not work properly. Otherwise, the apartment was perfect for our needs. The London Perfect staff was great at arrival, and their suggestion for transportation to/from the airport was spot on - Lushi and Ricky made it so easy. We will definitely book through Vacation Perfect again!
Thank you, Pillar. We are pleased that you enjoyed your stay. The shades were repaired and the armchairs replaced shortly after your stay. We look forward to welcoming you back next time. The London Perfect team.
We loved staying at Austen
Wonderful apartment. Bright, beautiful and tidy in a great location accesible to public transport, many shops and beautiful Kensington Park. Our family of five felt right at home at Austen and will definitely want to come back when visiting London. We enjoyed our stay very much. Time flew by! Thank-you to the London Perfect Team!
August 25, 2022 - Website
Great location!
Perfect set up for our family including three young adults/teens. Easy access to the tube, but we mainly walked everywhere. Even in the middle of the national rail strike we were perfectly located to walk to nearby attractions- HIGHLY recommend Portobello Market! Apartment kitchen is well appointed with every appliance, dish, and pot needed. We arrived at the tail end of the heat wave and were pleasantly surprised a portable a/c unit had been set up for us. We booked the car service and several recommended tours through LP - all great adventures without any hiccups! We appreciated the communication with all the LP employees checking in to ensure we were settled in and enjoying our vacation. This is our second vacation with this company (London and Paris), and their luxury apartment accommodations have been perfect for our family!
Austen Review
This was our first time using Perfect Rentals and it exceeded expectations. We had the most wonderful stay at the Austen property! As a family of 5, there was enough space for us all to sleep comfortably and enjoy the living spaces during the day. The flat is well appointed and has everything you would need to truly feel like you live in London. The garden out back is also a great bonus, especially with kids. It is centrally located to shops, restaurants, transportation, and a few minutes to Hyde Park. We will absolutely use London Perfect for our next visit!
May 30, 2022 - Manual Entry
Austen Review
We come to London frequently and have rented many flats through the years. The Austen is definitely among our favorites! The flat itself is comfortable and casually elegant, with lovely interior design and a huge south facing series of windows in the sitting room/dining room that floods the place with light. The flat was very well stocked with everything we needed. There are several flights of stairs but the stair rise is low so they are easy to ascend and descent (one of us has a tricky knee and had no problems). The location is superb - our favorite in London - easy access to several wonderful London parks, two underground stations with many route options, as well as many bus stop just a minute walk away. Lots of great shops and restaurants in the area including Sally Clarke just a few minutes' walk - excellent artisan bakery and food shop with high quality pre -made foods. M&S food hall (our favorite grocery store in the area) and Whole Foods are a few minutes' walk. Also don’t miss Candella, our favorite casual place for afternoon tea (it’s a tiny place just around the corner, recommend booking as there are only a few tables), and Dishoom, an amazing casual Indian restaurant that is just off Kensington High Street. We highly recommend the Austen and will definitely stay there again during future visits!
January 15, 2020 - Website
Austen Review
We are longtime clients of London Perfect, and the Austen was among our favorites. The location is terrific, and the flat is cozy and welcoming. In fact, the only downside to the Austen is the stairs. As always, the staff are attentive and quick to respond. We had a mini medical emergency this trip, and London Perfect arranged for us to get the help we needed very quickly. The greeters, especially Sax and Ed, were wonderfully helpful.
August 24, 2019 - Website
Austen Review
We had an amazing stay with our two boys. The flat is beautiful and very well located in Kensington. It was very convenient to rent our first property outside of the US. We will certainly do this again.
Austen Review
We really enjoyed the Austen apartment during our time in London. We decided to stay for 9 nights are we were grateful to have a comfortable place to stay. The location was perfect for our family. We were close to parks, the Tube and Whole Foods. My kids really enjoyed walking to Portabello Market. The Tube station has 2 lines that make it easy to maneuver around. The flat is on the 3rd floor but worth the walk up. The nicely decorated living space allowed us to spread out and entertain friends while we stayed. There is a beautiful garden area you can enjoy (access is around the corner). I would recommend this apartment to families visiting London. We felt like we got the true Londoner experience. The welcome guide, Will, was very helpful and made great suggestions on travelling around the city.
Austen Review
The Austen in Kensington was a great place to stay. Located midway between Notting Hill and High Street Kensington tube stops, it was elegantly furnished, and had everything we needed. London Perfect staff were very responsive, and we'd highly recommend the flat and the agency.
December 18, 2018 - Website
Austen Review
This is a charming comfortable apartment that is very well located off Kensington Church Street between the Notting Hill and Kensington High Street tube stops. There are shops and restaurants all around. The only thing to be aware of is that it is on the third floor (US) and there are many steps to walk up. I recommend it.
Austen Review
Austen was a wonderful flat for our family of 5! And just a perfect location between High Street Kensington tube and Notting Hill tube. Lots of grocery stores, restaurants, and pubs nearby. We absolutely loved it and will recommend it to all our friends!
Austen Review
Perfect for 5! A gorgeous and cheerful place to stay in the heart of Kensington. This is a great flat, I visited with my wife and two teenage daughters. There was plenty of space and the amenities were great. It's in an excellent location - I highly recommend it.
Austen Review
We had a great stay in the Austen apartment. Perfect warmly welcomed us to London and to the apartment, and the experience went smoothly from there. The apartment is great, perfect for a family of four. It is well furnished, has everything you would need for a week's stay, and is located in a fantastic part of Kensington. We highly recommend it!
Austen Review
We stayed at this beautiful flat during Holy week. This flat provided a quiet oasis from the huge crowds at the tourist sites during the holiday week. The photos are very accurate, as this was a bright and comfortable flat for our family of 4. The courtyard gardens were lovely with the Spring flowers, and that apartment is well-located, as it is halfway between the Notting Hill Gate and Kensington High Street tube stops, so it was easy to get to virtually all of the normal tourist destinations. There are plenty of restaurants, pubs, pastry shops, and markets within walking distance. It was also nice to be so close to Kensington Palace and Gardens and Hyde Park, which provide nice opportunities for long strolls or jogs, and we were able to walk to Royal Albert Hall one night for a concert.
September 2, 2016 - Website
Austen Review
London Perfect was an amazing company to work with; incredibly professional and exceptionally thorough from arranging a car service to picking us up at the airport, to providing details for WiFi access, to offering a wide variety of children's DVDs and picture books for our 3 year old, to listing suggestions for restaurants in the neighborhood, to booking a private tour guide. The location of the Austen was central and very convenient for getting anywhere we wanted to. London Perfect made our vacation completely hassle and stress free and the fact that the Austen felt like home made our vacation that much more special. We highly recommend London Perfect and will continue to use the company for future planning.
Austen Review
Just a quick note to thank you for a great week in London, despite what we can charitably call "changeable" weather (but that is part of the charm?). We are not especially frequent users of your services, but we are long time clients, both in London and Paris, and this visit was just as pleasurable as previous ones. No surprises with the apartment - which is a good thing - except that the light and views afforded by the massive bay window in the eating area were even better than anticipated. Also want to commend you on basic logistics - Lushi drivers, greeter and office support - everything went very smoothly. I hope we can indeed return someday…
January 10, 2016 - Website
Austen Review
We were overall very happy with our choice of apartment. Really good location, beautiful view overlooking the communal garden from the drawing room. A bit disappointed with the size of the master bathroom and the second room. The whole process of booking through to checking in to departure was very professionally handled , couldn't have asked for more. I would also like to acknowledge our gratitude to Lushi 's drop off and pick up service. They were a huge help with our baggage and were so patient.
December 8, 2015 - Website
Austen Review
The Austen was a wonderful place to stay...this is our third time using your services and, as usual, everything was "perfect"!
November 24, 2015 - Website
Austen Review
The apartment was perfect! Loved the decor, the location and it had everything you would need to feel right at home. We stayed there while visiting out daughter who was studying abroad in London and it was the perfect place for her to come and stay with us. I didn't want to leave. And the London Perfect staff was so accommodating and helpful. It was a wonderful stay.
Austen Review
It was a wonderful apartment in a fabulous location. Everything we needed was available and as usual it was exactly as we hoped. Thank you.
January 13, 2015 - Website
Austen Review
Our family stayed at the Austen in January 2015. It was a wonderful experience! The flat is beautiful and exactly what we imagined when we envisioned a London flat. It was beautifully appointed and easily accommodated our family of 5. The location is perfect for quick access to the Tube and major attractions. The neighboorhood had so much to offer with dining, shopping and we were within walking distance to Kenningston Palace. I cannot say enough about the customer service of London Perfect. They left no detail outt!,! We had a greeter to walked us through thr apartment and when we did encounter a problem they worked to quickly resolve. If would highly recommend this company!! Thank you for taking the stress out of planning a trip to London!!
January 12, 2015 - Website
Austen Review
by Cath, Issi & Max Leunig
We had the pleasure of staying in this pretty newly renovated Flat over the New Year period for 10 days. The Austin is extremely well appointed with all the luxuries from home. It is a very spacious 2 bed Flat with lots of natural light streaming in. Particularly from the living/dining room side which overlooks the prettiest private park which as a guest of the Austin you are allowed to use. So well located to transport and an easy walk to Kensington Palace and Hyde Park. We didn't want to leave the Austin.
January 4, 2015 - Website
Austen Review
Our family of five spent the Christmas holiday in London and we were very pleased with our choice of London Perfect and the Austen apartment. We were comfortable and cozy in this well-maintained and well-appointed flat. We were met at the airport and whisked to the apartment where Sax got us oriented. The location is ideal for shopping, groceries, access to the underground, walks in the park, museums, Royal Albert Hall, and a variety of restaurants. Overall, we had a wonderful experience.
October 26, 2014 - Website
Austen Review
The Austen apartment is in a great position and such a lovely apartment, we didn't want to leave. Thank you London Perfect for providing us with a wonderful experience in London. London Perfect started this experience from the time we bookied, until we arrived home with their follow up emails. We have been telling our friends about the apartment & the great service and I know London Perfect is In the plans when we all book our next trip to Europe.
October 21, 2014 - Website
Austen Review
I had a wonderful weeklong stay at the Austen apartment in September. The apartment is well located in the Kensington and I took advantage of the location. Every day I would start my day with breakfast sitting in the dining area that overlooked the private park in the apartment complex. Then I would take a walk through Kensington Park before heading out to the city for my tourist activities. Seeing London with the Austen as my base was effortless as there are numerous bus stops and two tube stops within easy walking distance. Returning to the apartment after spending most of the day touring was always a pleasure. The apartment is spacious, bright and comfortable. I enjoy cooking and appreciated having a well-stocked kitchen so I could make many of my meals in the apartment during my stay. I spent one day just relaxing at the apartment and walking around the neighborhood. There are wonderful restaurants, bakeries and shops within a short walk. Spending an entire day at the apartment and the neighborhood was a great respite from all of the other activities I did during my stay. The Austen is a gem and I would stay there again when I am in London.